🤑 Casino - Review of Palazzo Club, Ho Chi Minh City, Vietnam - Tripadvisor

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Poor 2. Average 6. They staff at the casino in the Sheraton constantly follow you around, they don't leave you alone. Very good 8. The service is excellent and friendly and everything actually seems legitimate as to the operation. Selected filters. See all 26 reviews. Traveller rating. Reviewed 17 February Nice and comfortable club. We were playing roulette and slot machines, we ordered wine and were told only one is free. Language All languages. Reviews Write a review. In saying that the service was very good - they immediately welcomed you and provided bottled water etc. Reviewed 25 November Date of experience: November Reviewed 4 November Date of experience: September Ask louislemaire0 about Palazzo Club. We didn't realize prior to arriving that HCMC had casinos let alone one in our hotel. Previous Next 1 2 3 4 5.{/INSERTKEYS}{/PARAGRAPH} English Japanese Korean 2. Thank okop. On asking to speak with the manager I was told no, and then after repeated requests I was told she is on lunch and not to be disturbed. Palazzo Club. Excellent 5. And a lot of Jackpot. Every transaction is in US Dollars. Friendly greetings were non existent and smiles were not to be seen. Inside there were not many guests to be found, but lots of staff looking considerably bored. View more reviews. Casino - Palazzo Club. We stopped in one afternoon and were the only couple of people in their in the morning. The food policy leaves a lot to be desired especially for visiting guests of the establishment. Shop Now. Quick View. Review Highlights. Terrible 5. Reviewed 16 March Not the experience you would expect, I recommend you stay away! We ended up visiting again on our back through HCMC in the afternoon and found it much busier!! Time of year. All languages. We thought this would be one of the better casinos but it's not. The staff was rude as well to us. Yvonne D. {PARAGRAPH}{INSERTKEYS}Casino was very nice but small. Date of experience: March Ask jonnam about Palazzo Club. Palazzo just renew is quite nice, the chair is comfortable. Updating list Reviewed 26 February A nice surprise in the hotel. The Operations Team, Recruitment Team and Marketing Team need to get together, and really begin to implement a strategic plan to address these issues so that they can ensure all of their team are guest focused and offer a compelling guest experience. Thank Yvonne D. See what travellers are saying:. When the management team have implemented real change - they can invite me back to experience the difference. More languages. What to do? Date of experience: January Ask Yvonne D about Palazzo Club. At the Pullman and Caravelle which is right next door are more private and unlimited drinks as long as you are playing. Filter reviews. The Palazzo Club should pride itself on caring for its guests, but in fact implements many policies that are detrimental to the guest experience, offers little training to staff, and recruits unskilled labor with poor English skills. Date of experience: February Ask okop about Palazzo Club. Traveller type. Not just one and the staff constantly looking at you and following you. Didn't like the idea that the I had been in Palazzo last year with my Boss. When I visited to conduct a this review, I experienced first hand the results of a dismissive attitude to service excellence delivery. More Info. It was quiet and they seemed to hover around you watching while you were playing! French 1. After one hour of active play, one team member actually asked me to find another seat due to a policy that was established for a busy day not a quiet day. Water Sports. On arrival I was not greeted by a smile, instead by a group of reception hostesses engaging in personal conversations with little time to look up, smile, share a friendly greeting and introduce me to the services inside. The food is delicious, i like the chinese food here. Reviewed 22 July Reviewed 27 May Review of Palazzo Club. There are 4 beautiful receptionists and very nice I would go to the Pullman or Caravelle hotels casino. Log in to get trip updates and message other travellers.